Showing posts with label technology. Show all posts
Showing posts with label technology. Show all posts

Saturday, January 3, 2015

Marissa Mayer's changes at Yahoo!, 2012-2013

Here's an excerpt from an upcoming book about Mayer and the history of Yahoo! If this account is accurate, she made changes that are very similar to Google practices, but I guess that's the only other company she's worked for - so no big surprise.

  • She tried to increase mgmt. transparency and communication, so she started a series of Friday afternoon townhalls called "FYIs" (Google's meetings are on Thursdays and called "TGIFs")
  • The food and drink at Yahoo! are free and high quality (I believe they were not free in the past?)
  • She implemented a goals-based quarterly performance review process ("QPRs", called "OKRs" at Google) with fixed %s of workers allocated to each ratings tier (and repeat low performers would be let go)
QPRs are the biggest source of employee complaints now. It's possible that the Yahoo! system is closer to Microsoft's (that was abandoned after Ballmer left, due to myriad problems and perverse incentives). 

  • When FTEs are uniformly stack-ranked vs. immediate peers, the company risks punishing the "weakest" high performers on strong teams, and rewarding the "best" slackers on poor teams
  • The best talent didn't want to work together (harder to get top rating), and focused on specific projects that had the best chance of making them look good
  • Due to calibration (where higher managers could unilaterally change ratings for workers they barely knew so their teams would fit the target distribution), resentment and workplace politics increased - meaning less time spent on actual work
  • The quarterly rankings left little room for error and set people up for disappointment: an FTE who was rated misses/misses/meets/meets may still get fired, even if (s)he was showing diligence and improvement, and an FTE who was rated exceeds/exceeds/meets/exceeds might not get promoted
Mayer earned some love for refusing carry out massive layoffs (~30-50% staff) that the Board and others were calling for (she did conduct some small layoffs and product sunsets). However, some commented on Glassdoor that she carried out "stealth layoffs" instead. By eliminating WFH and implementing QPR attrition, Yahoo! likely encouraged less committed folks to leave, fired the ostensible low performers, and saved money by not having to pay severance. I am not sure how much their headcount has shrunk since Mayer joined, but some Yahoos are not happy that the salary saved from the stealth layoffs might have been spent to recruit new talent with comp packages much higher than what veteran Yahoos were making. And the stricter promo reqs of QPR makes it harder for veteran Yahoos to advance and get raises too.

Yahoo! needed to cut some dead weight, motivate the staff, and recruit new talent to revitalize their business. Mayer seemed to carry that out with some success, but there were morale and priorities consequences. I'm not saying that turning Yahoo! around is an easy task (others have tried before Mayer), and you can't please everyone, but it may be hard to accurately estimate the net benefits of her policies because there are so many complex repercussions.

Monday, December 16, 2013

Silicon Valley as a preview of America's future, for better or worse


First of all, is Snowden the runaway favorite for person of the year 2013? I can't think of anyone else who affected US society more (and likely for the better). A Federal judge ruled that the arbitrary, blanket collection of Americans' phone metadata is likely unconstitutional (unreasonable search, violation of reasonable expectations of privacy) and ineffective (no clear evidence it was critical to preventing attacks). Of course the WH and NSA disagree.

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http://www.npr.org/blogs/alltechconsidered/2013/12/16/251608120/exploring-economic-inequality-from-heart-of-the-tech-boom

NPR is starting a series on Si Valley as a microcosm for the changing US economy and society. We've addressed some of these issues before regarding wealth inequality and the Bay Area housing market. Apparently some protesters recently blocked a Google bus in SF, complaining that the private buses were using MUNI stops without paying the city any fees. It's clearly part of a bigger sentiment of resentment, and part of the general debate regarding who is taking more of their fair share from society. Should those being priced out of SF "get with the program" and develop the skills needed to be able to afford living there? Or should the tech elites come down from their privileged position in society and contribute their fair share to helping the less fortunate? Or both?

As a tech employee (peon status) and longtime CA resident, I am really torn by all of this. I don't want the Bay Area to become "Facebookville" or "Elysium" where droves of poor, bitter service workers support the aloof upper class minority. But then again, we depend on disruption, competition, and innovation to win in the market, or we will suffer the same fate as Detroit. I think we can innovate and win, but also spread the benefits around so that the entire region and populace is better off. Yes, the rich should be taxed more.

Disruption is a double-edged sword. A dedicated team works like hell to address an unmet need or overcome some entrenched inefficiency, so they and their investors can be paid handsomely for it. But the industry that they just rendered obsolete is made up of people with families that depend on them. Through no fault of their own, they were disrupted out of a paycheck. A generation ago, all signs pointed to machinist or travel agent being good, stable careers with great ROI for the required education. But innovation changed the equation faster than most could adapt.

Now car services like Uber are getting rave reviews from customers, media, and generating decent financials. But what if they render thousands of low-skilled immigrant cab drivers out of a job? What if the Google self-driving car renders the Uber drivers out of a job? In some cases it is a zero-sum game, even if the metrics suggest that society overall is "better off". Does one new billionaire created compensate for 1,000 families who just got the American Dream taken from them? Everyone seems to celebrate the "winners" without considering the collateral damage. Yes, we need innovation to succeed and even survive in the world. And those who succeed should be rewarded. But what about the everyday folks who, through no fault of their own, get suddenly shifted from middle class to destitution? Do the disruptors (and the traditional companies being replaced) have a social responsibility to help those workers transition to the new reality? Does the government? If so, then I think they should fund such programs from the disruptors' stock gains.

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Sort of related (in that it perpetuates the massive inequalities of the Bay Area) is education. M Night Shyamalan just wrote a major book on education (hopefully he doesn't write more and his natural follow-up suck strikes!), and it makes a lot of good points.



Basically, he suggests that our education system is actually great - if you're a a white kid. Our white kids do just as well as the Nordic white kids or other European white kids. But if you're a minority (and, typically, poor), the education system sucks and really drags down our averages. There are a number of ways to address this, but:

1) They take money $$
2) And they mean de-emphasizing putting resources into already highly performing white schools

I've come increasingly to the conclusion that American politics is all about race. I'm sure many of you have seen the research that support for redistribution increases if it is perceived by the voter as going to "someone like them" - i.e. someone of the same race. 

Most people in the Bay Area don't consider themselves racist and it's probably true - in fact, the Bay Area is one of the most diverse areas of the country. But poors in the Bay Area are still "the other" - they didn't go to good schools, they struggle to get by on bad salaries, their unemployment rate is x3 higher than well-educated whites. Basically, their experience is completely alien to most of the tech gods in the Bay Area and their presence is invisible. No surprise then that the tech gods (which have actual power) use little of their capacity to help the poors.

You can imagine the national consternation and outrage by the well-educated press and electorate if the unemployment rate was 20% and transportation and housing ate up 60-70% of the budget of native-born, well educated Americans, yet this is exactly the situation facing a plurality of Bay Area residents - the poors and the immigrants. I guess it's only a crisis for those that are rich. If you're poor and face such circumstances, given the media and elite orientation, it's a statistic and at best regrettable. And the rich wonder why resentment is on the increase...
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Thx, J. I agree, but why are non-whites disproportionately poor? Mostly racism. The 1% vs. 99% has also been a pervasive, ubiquitous problem for centuries, but of course the power balance has varied due to historical conditions. As you said, now more than ever gov't is serving the interests of the 1% at the expense of the 99% - and that is a big effing problem that we have to tackle if we care about democracy. But even if we returned to the economic conditions of 1960 when wealth and political power were more evenly distributed, there is the underlying racial problem that Andrew mentioned. Say we repeal Citizens United, reformed the justice system, and made a bunch of other needed changes - it will still be harder for minorities to get ahead. Addressing one problem is not a distraction from the other. Both are critical, somewhat independent, and deserve to be called out separately. There are some solutions that can mitigate both issues (namely taxation and campaign/election reforms), so we could try to prioritize those.

According to this moron, the poor and middle class are doing better than ever, because we are enjoying a "golden age of TV!" So what if I lose my job and get evicted... I can still watch the latest episode of "Duck Dynasty" at the local library's PC lab. Forget the macro indicators, our amazing selection of digital entertainment options makes life more fun!

http://www.bloomberg.com/news/2013-12-02/who-needs-a-raise-when-you-have-tv-.html

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Thanks, A. Good to see M. Night making a comeback of sorts, with more social value than "The Happening". Yeah it seems the path to inequality starts from grade school, and maybe even in the womb, as lower income (often minorities) generally don't have access to comparable health, nutrition, and child care as affluent whites. This could set back their development, so that even if they were lucky enough to attend America's best schools, maybe they wouldn't be fully able to take advantage of the opportunity.

It is really sad that the inequality phenomenon has such a racial component. But if a liberal dares to make that claim, you can imagine the reaction from the right (race-baiting, it's a war on white men, etc.). Roberts said that racism is over in America after all. It is especially disappointing that minorities have fallen further behind during the Obama presidency. It's not his fault and it could have been worse under a white GOP president, but Obama's heritage almost blinds America to the fact that tens of millions of minorities are not succeeding despite his meteoric, outlier success. After all, the biggest beneficiaries of US affirmative action historically have been middle class white women. The social programs that disproportionately helped the urban poor are being dismantled in the name of "budget compromise."

On a local level, I don't think the tech giants can fully celebrate their CSM and social impact, when East Palo Alto (10 miles away from FB and GOOG HQs) is still held back by the same problems it faced a decade ago. Richmond and the Tenderloin are a stone's throw away from Twitter and Salesforce. Sure the tech companies engage in their annual "day of caring" and donate millions to worthy causes, but those good works barely tip the scales vs. all the negative externalities they unintentially impose on the less privileged. I guess rather than facing the cognitive dissonance of the injustice/inequality all around them vs. their desire to make the world a better place (ostensibly for all), tech people would rather live insular lives and stick with their own kind (luxury, exclusive housing to the luxury, exclusive bus to the luxury, exclusive office to the luxury, exclusive bar, etc.). This of course is not exclusive to tech workers, and the other Bay Area professionals (doctors, lawyers, bankers) are just as susceptible, if not more. But that is the problem when achievement and career take up so much of our attention - there isn't much room left for people, especially those who are different than us.

I am not sure if it is a generational issue either. After the Baby Boomers exit the labor force, and the younger folks take the helm of the big companies, I really hope for a sea change. Douchebags aside, I think that many Bay Area yuppies would prefer a more diverse workforce and society. CA is great because it's not a stuck up East Coast cocktail party where your alma mater and family name come first. It's boring when you only work with clones of yourself who think the same way (also it's bad for business). The Valley has been successful in recruiting and naturalizing so much foreign talent, but many of them were elites from their native lands (and they tend to self-segregate in the US too). I just don't see black and Latino native residents get recruited in sufficient numbers any time soon.

Check out this slideshow from Business Insider about racial-economic segregation in SF-Si Valley: http://www.businessinsider.com/maps-show-racial-divide-in-silicon-valley-2013-9#

This issue kind of reminds me of the military crisis. When only poor people go off to war, society doesn't really notice, so our leaders may be more likely to abuse those soldiers. But in the case of WWII and Vietnam, when even some millionaire's kids and Ivy Leaguers were getting slaughtered in the field, then that changed the equation. As you said about Bay Area housing and transport costs, the privileged won't lift a finger until they feel similar pain as the poor. A more progressive income tax that funnels money to the working poor would be a start, or maybe higher property tax on richer, less diverse neighborhoods? But of course city leaders get elected by those neighborhoods, so it's a nonstarter. In France, they have a saying, "Vive l'impot!" Or a celebration of tax. It's not a dirty word like in the US. Taxes are a mark of honor, a patriotic duty to reinvest in the nation that you love. And those taxes should go to helping strengthen society from the bottom up, not further the social advantages of the elites or become giveaways to already rich special interests.

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Part of the solutions that M. Night and other education scholars have recommended is longer school days, year round schooling, and early intervention programs like head start, universal Kindergarten, etc. Basically spending a lot of money to get poor/racial minorities with bad home environments and poor nutritional habits into a much healthier system. Of course, doing this takes a lot of money. However, school inequality is still a major issue so there are some resources that could be recaptured from rich white schools.

As you may remember from the George Packer/New Yorker article, even in the Bay Area, public schools such as Woodside and Paly have foundations that parents started to "adequately" fund their school - i.e. they have way more money than they need and marginal dollars there are not doing much good, while schools like East Paly are hurting pretty bad. And of course thanks to restrictive zoning regulations meaning no new housing ever (into which the poors/middle class might move), public schools in Woodside/Los Gatos/Atherton/Paly are only public in name only: effectively they are privatized for the rich white residents. But beyond that, it would take a massive infusion of resources into places like the LAUSD, New York Public Schools, etc. that voters haven't shown the will to spend.

I know you're fairly hopeful about the promise of the younger generation, but I'm more pessimistic. It's true that race will be less of an issue for our generation and some of the issues that the oldsters have with things like gay marriage will dissipate. However, I feel like our generation, while still well-intentioned, is even more clueless about the life and struggles of poor people than any previous generation. While J is right that the gap between the 1%ers and the rest has grown astronomically, I feel like the life experiences of the top 10% is becoming increasingly disconnected from the lives of the rest. Worldly, plugged in, well educated, financially comfortable kids on the Google buses have basically nothing at all in common with day laborers in the Mission. I don't mean that they actively seek to screw them but I think it's easy for many to not even people like that exist. The problems and life experiences of the bottom 90% have basically just don't show up on the radar of your average techie or higher.

And while the top 1% have arrogated for themselves increased power, the top 10% still can drive the political conversation in the media and online. If people don't see the problems of the rest of society or only are dimly aware of them in an abstract way, I'm not optimistic that much progress can be made.

I see where J is coming from on this - I think on matters of economic policy the 1% have the resources to really get whatever they want.

But I think one of the under-appreciated developments in American politics is that, in previous historical periods, when you had this unbalanced of an income, populists would rally the poorer classes to demand change. That's how they broke up the robber barons (see Teddy Roosevelt), and that's how the back was broken of European nobility.

What's happened this time is that many of the people that might have been expected to join this populist coalition against the rich and powerful are instead diverted by issues of "other" (i.e. race). How else do you explain the fact that West Virginia, one of the poorest states in the nation, voted overwhelmingly for Romney? Or Kentucky? They're afraid that moochers (of course, moochers from out groups; in group moochers are fine) and immigrants and gays are wrecking America.  These are precisely the people that Democrats ought to find common cause with (and previously did, against the Robber Barons and again during the Depression), yet our politics that are focused on race and religion and culture have them voting against their economic interests.

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Thanks, A. It's ludicrous that there is any opposition to these youth programs, as the research indisputably shows that the ROI is huge. So the expenditures are actually cost saving measures in the long run. There should be no conservative opposition, but of course there is. Is it just a philosophical/political impasse (block ANY new gov't programs, even helpful ones), or is it the elites lashing out because they don't want poor, colored folks to succeed and compete on a more level playing field with their privileged kids? Sure the rich would rather have tax breaks now than more education spending, but as I said these programs save $ in the long run and make a stronger society, which will reduce the rich people's future tax burden and probably result in more capital gains for them, as these kids grow up on a better trajectory and become valuable consumers/workers.

The data suggests that Millennials are more tech savvy, more socially aware, and more into volunteerism than previous generations. As you said, they are worldly, and with the internet at their fingertips, they are on average much more cognizant of global social issues than their parents and grandparents at that age. So really there is no excuse for them to turn their back on social problems, even if they can't fully "relate" to the needy. But residential and workplace segregation is a terrible problem, because if you don't see diversity and the struggles of others each day, you are less likely to do anything about them. I believe that most young adults (and most of us on this email) would vote for policies and leaders who want to make our society fairer. The problem is no one is putting such debates up for a vote (probably because most of the political system is co-opted by the elites as J said). I think the youth are in the right place morally, but they just need a spark or a dynamic figure to lead them, like a modern day "Ask not what your country can do for you..." or "We hold these truths to be self evident..." We don't have that unfortunately. All our brightest young people are going into the private sector, where they can't "do good" because they are beholden to shareholders, and fighting for their lives against cutthroat competition. Only when they're super rich and semi-retired like Gates will they hopefully give back. Look at us; we have money and are well aware of the problems out there, but we don't have the time or courage to advocate for the causes (many self-imposed or social barriers stand in our way). We will vote the "right way" if the occasion arises, and maybe even give some money, but we aren't able to put in the hours (not to mention blood, sweat, and tears) to lead the populist charge as you said. I admire the few folks who do.

But maybe all is not lost and there are some leaders with potential. Here's a Fresh Air interview about Pope Francis, and of course the main theme of his papacy so far is social justice and critique of global wealth inequality (and the institutions that perpetuate it). Europe is a powder keg of discontent regarding gov't corruption, voiding the social contract, and widespread unemployment. I will give Obama credit too that he has raised the issues of race and inequality (maybe not by choice) more than any other president since LBJ. Maybe he hasn't moved the needle on the debate in America, but he isn't letting us sweep it under the rug. So we are seeing some top-down emphasis of the race and wealth issues, but unfortunately that hasn't manifested itself into new laws and reforms (the plutocrats can control lawmaking bodies a lot more than individual executives).

Re: the US history of populism, you are right that conditions were a lot different when labor was stronger and the working white poor were a major Dem constituency. But the party made a decision in the '60s to fight one injustice at the expense of the other. They fought against racial discrimination, which lost them the Southern white vote. And in order to make up for it, they had to go more corporate and turn their back on labor too. So the Dems are more elite than ever, even if the GOP is really struggling with key demos like single women and non-whites. But I don't think that racist whites in the US hate colored folks just because they bought into the economic propaganda of the elites. They had those prejudices already, and the elites just fueled the fire with scare tactics relating to black uprising/crime and immigrants taking jobs/services. We also have to address the non-economic drivers of modern racism (I am not quite sure what they are but I could speculate). I agree that the GOP is using religion as a wedge issue to keep its base from turning populist, which is of course ironic because Christian values are clearly misaligned with the modern GOP.

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As A pointed out, "But I think one of the under-appreciated developments in American politics is that, in previous historical periods, when you had this unbalanced of an income, populists would rally the poorer classes to demand change. ", I find it interesting that at that time, communication between groups was limited by lack of technology.  Now we have instant communication with anyone in the world.  You would think that it would be easy to put all of the pieces together for the oppressed to rise up.  But, these same lines of instant communication are also used to manipulate us in ways we'd never seen before, essentially keeping us divided, blaming one another for our lot in life instead of seeing the real picture.

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http://www.insidepolitics.org/ps111/riseofinternet.html
http://gnovisjournal.org/2010/04/25/media-fragmentation-and-political-polarization-how-high-choice-media-environment-leads-great/

Thanks, L. Yeah media fragmentation in the US can be a big problem. Families don't tune into the same 3 info sources around the radio or TV set anymore. So of course FNC says that everything MSNBC says are lies, and vice versa (and CNN just talks about the Kardashians) - adding to distrust, misinformation, and most harmful... polarization. Plus we are blitzed with too much info now on our multiple devices (especially entertainment/time-wasting content), which distracts us from thinking, collaborating, and rising up together.

Twitter and Facebook helped the Arab Spring gain momentum, but sadly it can't really do the same for us (even though we invented those services). Well, when commercial crap like Bieber and Coke are the most liked/followed entities on social media, you know we have a problem. It seems US social media is (deliberately or not) functioning to prevent us from mass political debate and assembly, whereas it has the opposite effect in repressive/dysfunctional foreign countries (which is why their state security services try to block/monitor it)?

Friday, June 14, 2013

How CNN, social media, and Iranian politics ruined 2 Nedas... and no one in cyberspace cares

Iran is about to go to the polls again, and this time Ahmadinejad definitely can't win (unless they change the laws like Putin). But if you remember back in 2009, Ahmad. was declared the winner despite suspicious polling conditions. That sparked the "Green Revolution" where reform-minded Iranians (many students and young people) risked their lives to take to the streets and demand a fair election. The gov't cracked down on them, and dozens died. The most famous protester death was of Neda Agha-Soltan (below, graphic video), who became a symbol of resistance, and maybe even a hero martyr. She bears the inglorious title of most viewed death on YouTube. 

http://www.youtube.com/watch?v=76W-0GVjNEc&bpctr=1371270949

Social media was often an asset during the Arab Spring (and Persian Green Revolution), but in this case it went wrong. After Neda's death, interested parties went online and found the Facebook page of a Neda Soltani (an English lit student in Iran with a similar sounding name, who had not participated in the protests and was very much alive). They mistakenly identified her as the victim, disseminated her photo, and soon it was on major media outlets like CNN. She and her family were getting sympathy messages and vows that her death would inspire regime change. There was no journalistic process or due diligence - they just ran with the narrative. And wrong info goes viral just as quickly as correct info.

Of course Neda #2 tried to set the record straight by posting FB updates and contacting CNN that they were displaying the wrong photo (CNN continued to show the erroneous photo and never issued an apology). Eventually this story got to the leaders of the Islamic Republic and the Iranian Opposition, and both lashed out at Neda #2. The regime claimed that she was a phony and agitator who faked her death to hurt the gov't, and the opposition called her a "whore" for daring to tell them they messed up, thereby threatening the perfect Neda Jean D'Arc martyr story that they were using as a rallying cry. People believe what they want to believe, and get mad when you show them evidence to the contrary. And somewhere in all this mess, an actual Neda #1 was dead, with grieving loved ones seeing the wrong girl's face displayed on protest signs and TV shows 24-7.

So Neda #2 was getting it on both sides, and even received death threats. The gov'ts claims against her could have resulted in prison/torture/death, so she decided to leave her life and flee abroad as an exile. She currently lives in Europe, and has become a political activist because of her ordeal.
Like the NSA scandal, I think examples like this (albeit rare) demonstrate that technology advances faster than we simpleton humans can learn to use it responsibly. Just because we are enabled to do a thing doesn't mean we should. In general, social media is probably low-harm, low-risk, and may even do great good here and there. Same with secret spying I suppose. But how many destroyed lives do we just "tolerate" in order to enjoy unfettered, unaccountable use of these technological wonders? Tech moves at blazing speed because a lot of money is at stake (same with traditional media and breaking the big story). For the record, CNN was wrong about which Lanza shot up the school and the Supreme Court verdict on Obamacare too.

But what voice of restraint will help us take a deep breath and apply the brakes when needed? Who is fact-checking? There just isn't enough time, and once the snowball starts rolling and getting bigger, it's really hard to counter. So what can be done? Who gets punished when their irresponsible social media use results in innocents harmed? Especially since cyberspace is "borderless", what set of norms and policies can we all agree to? I'm not saying we should abandon these tools just because we haven't worked out the rules yet. But clearly we are driving without a license here. And it's not just Neda, think of the kids who have suffered depression and even killed themselves from online bullying, not to mention all the affairs/divorces, sexual predators, scams, propaganda/hate speech, fraud, hacking, you name it. I don't mean to be an anti-tech luddite here, and I freely admit I dislike FB/Twitter and have/will never use them (because I don't see a need in my life). But like with drugs and food, we have to (in theory) rigorously test their safety BEFORE we put them in our bodies. Somehow we accept a priori that tech is infallible and altruistic, and approach it more recklessly/trustingly. We are also more dismissive when consequences like Neda are exposed (again, because it conflicts with our preconceived beliefs), partly because blame is more diffuse and opaque than with drugs or food. The titans of tech like Biz Stone, Jobs, and Zuck really believe that their products are saving the world, like penicillin and the printing press before them. But even medicine can kill if misused. Let's try to be a little more grounded and conscientious, and maybe future Nedas can be avoided.

Monday, June 10, 2013

How technology is affecting the American Dream

We talked about most of this already but it's a good take on the issue: http://techcrunch.com/2013/06/01/after-your-job-is-gone/

Also another take on the elites vs. rest idea (even Jay-Z, Obama, and Oprah are not spared!) - the author Packer was on Real Time tonight: http://www.nytimes.com/2013/05/29/books/the-unwinding-by-george-packer.html?pagewanted=all

An aside: L is right that Maher is an idiot and a psycho when it comes to security issues and Islam-bashing. He rightly trashes the 2nd Amend. yet proudly owns guns because "the other crazies are armed". He claims to be a true Libertarian, but supports all sorts of liberty-reducing actions that ostensibly prevent terrorism. It's funny... self-respect and humility often make us better people. But self-preservation and self-love make us pricks. No one wants or needs to die, but the world doesn't need us either.

I guess America's Great Society of the '60s and '90s socialism in Europe were the exception and not the rule. As the author said, most of the modern world resembles the pre-French Revolution "nobles and serfs" model. But it's sad because our generation in the US was brought up to believe that the Great Society was our birthright and if anything, we would make it even better in our lifetimes. Of course things weren't all rosy in the past (bigotry, ignorance, Cold War, etc.), but it's amazing that America of that time period had low unemployment, low wealth inequality, ample gov't services, and low deficits.

Now the opposite is true, though our employment situation is much better than Europe's... and their society may be unraveling faster than ours.

http://www.economist.com/news/leaders/21578386-euro-zone-desperately-need-boost-no-news-bad-news-sleepwalkers

But that is a little deceiving, because while US unemployment is down to like 7.5% now (much higher for young people though), the quality and security of most American jobs are not great, the social safety net is about depleted, and many are not counted as unemployed because they have taken the disability route instead (as we've discussed), or have just become the "permanent, uncounted, unhirables".

The change coincides with the rise of Si Valley, hyper-finance, and globalization. We can't be sure what caused what, but similar things happened during the Guilded Age, fueled by the tech bubble of the time - railroad, electricity, telco, etc. that Wall St. ate up. I guess disruptive tech always creates new winners and losers, but usually doesn't rewrite the labor map. Our new tech industry seems more extreme: highly paid jobs with specialized skills that are not accessible to the mainstream, emphasis on quick ROI rather than long term sustainable growth, and "virtual" products that create a ton of wealth for some but not many new jobs (or in fact replace old jobs). That could be called "progress", but the effects appear to be socially unjust too.

 Also here is a great interview on the issue with Moyers and Richard Wolff:

http://billmoyers.com/segment/richard-wolff-on-fighting-for-economic-justice-and-fair-wages/